Your care is very important.  Your PCP is your primary doctor who will manage most of your care and will be who you see for your annual check-up and any routine care needed.  If specialty care, lab tests or other services are needed, your PCP will coordinate with Seoul Medical Group’s contracted network of specialist physicians, facilities and other healthcare providers for these services.

When needed, fast referrals support both patients and physician offices.  For easy member access, many services are available through Direct Referrals.

If an authorization is needed, your PCP office will send a request to Seoul Medical Group’s Utilization Management Department for approval. 

If you have a question about a referral or need to inquire on the status of an authorization request, you can contact your PCP office or call Seoul Medical Group’s Customer Service department at (213) 389-0077 or (800) 611-9862.

Please visit https://www.amm.cc/authorizations to access detailed information on referral criteria.

Your doctor’s office is your first option for non-emergencies. If you can’t reach your doctor or need non-emergency care outside of regular office hours, urgent care centers are a great option. Your health plan may also offer an after-hours nurse hotline. If you believe you are experiencing a health emergency, or you think you could put your life or health at serious risk by delaying care, always call 911 or go to your nearest emergency room.

Life-threatening Emergency? Call 911

or go to the nearest hospital emergency room

Please note that these Urgent Care Centers are not owned and operated by Seoul Medical Group and their hours/availability are subject to change. Please call the UCC directly for more information.

Always follow-up with your doctor after any Urgent Care/ER visit or hospital stay.

Visit an urgent care center when you cannot get an appointment with your doctor and you have an urgent non-life-threatening medical need.

Please note that these Urgent Care Centers are not owned and operated by Seoul Medical Group and their hours/availability are subject to change. Please call the UCC directly for more information.

Please follow-up with your doctor after any Urgent Care/ER visit or hospital stay. Your doctor knows you best and will work with you to monitor and manage your conditions to keep you in the best possible health.